Politique d’expédition
SHIPPING POLICY
Shipping Areas
We currently ship to Canada, the United States, and internationally.
Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays).
Once your order has been shipped, you will receive a confirmation email with your tracking information.
Estimated Delivery Times
Delivery times may vary depending on your location:
-
Canada: 7–12 business days
-
United States: 7–12 business days
-
International: 10–20 business days
Please note that these are estimated delivery times and may be affected by external factors such as customs, carrier delays, or high demand.
Shipping Fees
We offer free shipping on all orders.
Order Tracking
A tracking number is provided for every order.
You can track your package directly using the link sent via email after shipment.
Carriers
We work with multiple international carriers depending on your location
Delivery Delays
In some cases, delivery times may be extended due to high demand, weather conditions, or logistical issues.
We appreciate your patience and understanding.
Lost or Missing Packages
If your tracking information shows that your package was delivered but you have not received it, please check with your neighbors or local post office first.
If the issue persists, please contact our support team at sunyskinn.contact@gmail.com within 7 days of the marked delivery date.
We will review the situation and offer an appropriate solution (replacement or refund depending on the case).
Incorrect Address
Please make sure your shipping address is accurate and complete at checkout.
We are not responsible for packages lost due to incorrect or incomplete addresses.